Last updated: July 31, 2025
Our Privacy Commitment
At DBELL MAIL, we believe privacy is a fundamental right. This policy explains how we collect, use, and protect your information when you use our email services.
1. Information We Collect
Account Information
When you create an account, we collect your full name, chosen email address, and securely hashed password. We also track your plan type (Free or Pro) and trial information.
Email Content
We store and transmit your emails to provide the email service. We do not read, scan, or analyze your email content for advertising purposes or any non-essential functions.
Usage & Technical Data
We collect information about how you use our service, including login times, IP addresses, device information, and email sending patterns for security and service improvement.
Communication Data
When you contact our support team, we may retain records of your communications to provide better assistance and improve our services.
2. How We Use Your Information
Primary Uses:
- To provide, maintain, and improve our email service
- To authenticate your identity and maintain account security
- To communicate with you about your account and service updates
- To process payments for Pro plans and manage billing
- To provide customer support and respond to your inquiries
- To detect and prevent fraud, spam, and security threats
- To comply with legal obligations and enforce our terms
- To analyze usage patterns and improve our service (anonymized data only)
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:
- With your explicit consent - When you specifically authorize us to share information
- Legal compliance - To comply with valid legal requirements, court orders, or government requests
- Safety and security - To protect our rights, property, safety, or that of our users or the public
- Service providers - With trusted third-party providers who help us operate our service under strict confidentiality agreements
- Business transfers - In connection with a merger, acquisition, or sale of assets (with continued privacy protection)
4. Data Security
We implement comprehensive security measures to protect your data:
Technical Safeguards:
- Encryption: All data transmission uses SSL/TLS encryption
- Secure infrastructure: Professional-grade server security and access controls
- Password security: All passwords are securely hashed using industry standards
- Regular audits: Ongoing security assessments and vulnerability testing
- Access controls: Strict authentication and authorization protocols
- Monitoring: 24/7 security monitoring and threat detection
5. Data Retention
- Active accounts: We retain your data as long as your account is active
- Account deletion: When you delete your account, we will permanently delete your data within 30 days
- Legal requirements: Some data may be retained longer if required by law
- Backup systems: Data in backup systems is purged according to our data retention schedule
- Pro trial data: Trial information is retained for billing and fraud prevention purposes
6. Your Privacy Rights
You have comprehensive rights regarding your personal data:
Your Rights Include:
- Access: Request a copy of all personal data we hold about you
- Correction: Correct any inaccurate or incomplete data
- Deletion: Delete your account and all associated data
- Portability: Export your data in a commonly used format
- Opt-out: Unsubscribe from non-essential communications
- Restriction: Limit how we process your data in certain circumstances
- Objection: Object to processing based on legitimate interests
To exercise these rights, contact us at privacy@dbellmail.com
7. Cookies and Tracking Technologies
- Essential cookies: We use only essential cookies to maintain your login session and provide core functionality
- No tracking: We do not use tracking cookies for advertising or analytics purposes
- Third-party cookies: We do not allow third-party tracking cookies on our service
- Cookie control: You can manage cookie settings in your browser
8. International Data Transfers
- Your data is stored on secure servers located in the United States
- By using our service, you consent to the transfer of your data to the United States
- We ensure appropriate safeguards are in place for international transfers
- Data transfers comply with applicable privacy laws and regulations
9. Children's Privacy
- Our service is not intended for children under 13 years of age
- We do not knowingly collect personal information from children under 13
- If we learn we have collected information from a child under 13, we will delete it immediately
- Parents or guardians may contact us to review or delete a child's information
10. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected and how it's used
- Right to delete personal information (with certain exceptions)
- Right to opt-out of the sale of personal information (we don't sell data)
- Right to non-discrimination for exercising privacy rights
11. European Privacy Rights (GDPR)
For users in the European Union, we comply with GDPR requirements:
- Lawful basis for processing personal data
- Data protection by design and by default
- Right to lodge a complaint with supervisory authorities
- Data Protection Officer contact: dpo@dbellmail.com
12. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Email notification to all active users at least 30 days in advance
- Prominent notice on dbellmail.com
- In-service notifications and alerts
- Updated "Last Modified" date at the top of this policy
13. Contact Us
Our Promise
We are committed to protecting your privacy and maintaining the trust you place in DBELL MAIL. Your data security is not just a policy—it's our sacred responsibility.
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